Victor Rolnikov

2008-2009, Shoretel Inc, Sunnyvale, CA
Designed data model and DB structures of new features for ECC ( Sophisticated Interaction Reports, Wrap Up Reports, user credentials approval system)

2000-2007, Easyrun Ltd, Raanana, Israel
Designed data model and DB structure for "EPICCenter" (MySQL5). This included related normalized tables for configuration and statistical data, primary and foreign keys, indices, SP and user-defined functions for optimized statistical calculations.

2009 - current, IBM Global Services, Givat Shmuel, Israel
Develop modules for the "Power Finance" financial management system.

April 2008 - April 2009, Shoretel Inc, Sunnyvale, CA, USA
Designed and developed new features for the Call Center applications.

March 2007 - March 2008, ZIM ltd, Haifa, Israel
Designed data and object models in PB objects infrastructure

2000 - 2007, EasyRun, Raanana, Israel
Project lead and architect of multi-tier Contact Center Administration application.